Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

First, disclosure: I am President of a company that has sold over $100,000,000.00 of Marvin Windows and Doors over many years. Yes, there are occasionally issues as there are with any product, however, our overwhelming experience has been that installation problems are at fault. You may have hired an experienced, reputable contractor, but perhaps the carpenter who installed your windows was a new hire. Proper flashing and caulking and a perfectly plumb installation are all necessary for good performance. An inferior product installed perfectly will likely outperform a great product installed poorly. Before you pay your installer be sure you use a level and carpenter's square to check for level and plumb installation. Also check to see that proper flashing and caulking techniques are used. Marvin, a number of years back, had major rot issues due to a primer product made by giant Pittsburgh Paint. Other window manufacturers had similar problems, but Marvin is the only one that stood up and replaced the windows, while other manufacturers walked away.

Reason of review: Good quality.

I liked: Product line, Quality.

Company wrote 0 public responses to the review from May 12, 2016.
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