Marvin Windows And Doors

Screens are very cheap. Many do not flush to bottom.

They have 4 little tabs where some do not fit in. Screen fell out of window on top floor! Some appear to look warped. I have called at least three times about the screens.

I am told manufacture. I say so what get another manufacturer that will produce a better screen! Problem tilting windows forward for cleaning! Also, these windows are not so easy to open and close.

I thought I would go with a stronger window frame than vinyl. I paid for 14 windows by a good vinyl company and had excellent installers. No issues with windows. No problem with screens!

Marvin 14 windows, many issues.

I have 13 windows left to be replaced. I will not be using Marvin.!

Ive called several times about screens you can see sunlight from bottom they do not flush they require four tabs were some do not fit, causing one screen to fall out from top floor. I requested an English speaking person instead supervisor had little knowledge of English and spoke broken English.

Supervisor and One particular installer installed flashing on top of debris where vacuum cleaner was steps away.

At least three calls about screens and told different manufacture I said, so what get a better manufacture for better screen. window difficult to move tilt forward for cleaning, when returning to original position, was not easy.

We paid up front as required in March for 3 windows from Marvin. We were told by Marvin's dealer delivery was running about 8-12 weeks.

As we got close to the 12 week (giving the farthest date presuming we would be told if it was later) we started to set up our carpenter and painter. After numerous calls we were told it would be more like 16 weeks so we told our tradesmen. As we approached 16 weeks were were told told after we called numerous times again that now it would be more like 20-22 weeks. I then spoke with Marvin's regional supervisor, Paul, for our dealer.

Paul said although the dealer was in his region since April he had never spoken to or been in contact with our dealer. I explained the issue to Paul who said he really could not help as he had no control on deliveries and I should call Minnesota. I spoke with Gary multiple times in Marvin's Minnesota location and was told that actually it would be more like 26-28 weeks. We received 2 of the windows in the 26 week time period but the 3rd never arrived.

I again spoke with Gary and expressed frustration and wanted the window. Gary checked with manufacturing and was assured the window would be on the truck for delivery 9/26 (a 28 week delay) We are now going into week 29, no window was delivered and Gary said oops the window was taken off the truck but "no one was told". For a company that claimed repeatedly they communicate all delays I think this was evidence that was untrue and may have been untrue all the way along. I plan to file complaints with the state and federal agencies governing interstate commerce and online purchasing and payments requiring informed delays.

I am now unsure when or if my window was ever manufactured and or delivered. DO NOT BUY FROM MARVIN.

Replaced slider for Marvins Coast Line French doors January 2023. Took five months for doors to arrive.

Installer from window company( not Marvin) was fantastic and noticed the holes that came drilled from factory were too large. Marvin sent rep out, he was rude to the point he put a nick in the glass of one door. Marvin factory sent new side rails, only for holes to be too large again. Here we are at June 2,2023 and service guys are here putting new side rails on the doors without checking to see if holes will be covered by handles.

Theyve put nothing up to cover opening and already its been over three hours.

So our whole house is being flooded with mosquitoes. Marvin only cares about the money not the customers.