Marvin Windows And Doors

We paid up front as required in March for 3 windows from Marvin. We were told by Marvin's dealer delivery was running about 8-12 weeks.

As we got close to the 12 week (giving the farthest date presuming we would be told if it was later) we started to set up our carpenter and painter. After numerous calls we were told it would be more like 16 weeks so we told our tradesmen. As we approached 16 weeks were were told told after we called numerous times again that now it would be more like 20-22 weeks. I then spoke with Marvin's regional supervisor, Paul, for our dealer.

Paul said although the dealer was in his region since April he had never spoken to or been in contact with our dealer. I explained the issue to Paul who said he really could not help as he had no control on deliveries and I should call Minnesota. I spoke with Gary multiple times in Marvin's Minnesota location and was told that actually it would be more like 26-28 weeks. We received 2 of the windows in the 26 week time period but the 3rd never arrived.

I again spoke with Gary and expressed frustration and wanted the window. Gary checked with manufacturing and was assured the window would be on the truck for delivery 9/26 (a 28 week delay) We are now going into week 29, no window was delivered and Gary said oops the window was taken off the truck but "no one was told". For a company that claimed repeatedly they communicate all delays I think this was evidence that was untrue and may have been untrue all the way along. I plan to file complaints with the state and federal agencies governing interstate commerce and online purchasing and payments requiring informed delays.

I am now unsure when or if my window was ever manufactured and or delivered. DO NOT BUY FROM MARVIN.

Replaced slider for Marvins Coast Line French doors January 2023. Took five months for doors to arrive.

Installer from window company( not Marvin) was fantastic and noticed the holes that came drilled from factory were too large. Marvin sent rep out, he was rude to the point he put a nick in the glass of one door. Marvin factory sent new side rails, only for holes to be too large again. Here we are at June 2,2023 and service guys are here putting new side rails on the doors without checking to see if holes will be covered by handles.

Theyve put nothing up to cover opening and already its been over three hours.

So our whole house is being flooded with mosquitoes. Marvin only cares about the money not the customers.

I typically don't write bad reviews but people need to be warned. I built a new home for over 750k and went with the Ultimate Marvin Windows at a HUGE cost over the top of the line Anderson Windows.

These windows look pretty, but that's all they have going for them. Right after installation in April 2022 I pointed out to the installer that 6 of the 17 windows didn't seal worth a hoot because I could see daylight between the seals and frame. My general contractor contacted Kropf Lumber, Hesston, KS since this is where the windows were purchased. They came out and looked at the windows and determined that it seemed like a manufacturer issue with the seals and told me they had contacted Marvin for a solution.

After repeated phone calls and emails to Kropf Lumber for 6 months I was finally given a case # told someone from Marvin would be in contact with me within 7 business days. It has been more than 14 days now and still nothing. Marvin is evidently as reliable as their windows. Not only do the seals suck, but the overall efficiency does too.

You can feel cold air by every window. Even the ones where I can't see the daylight between the seals. When I built my previous house I went with the Anderson Eagle Windows and you couldn't feel any temperature difference when you walked by a window. That's how windows are supposed to be!

Beware before going with Marvin!

Come to KS and see what crap I have before you spend even $5 with them. I expect to have to file lawsuits against both Marvin windows and Kropf Lumber to get a resolution.

Yeah they have been a total POS company and I literally want to smash my slider doors every time I try to use their cheap weirdly small locking mechanism.

Every one of their doors (we bought 6) feels flimsy and loose. They are a nightmare to lock and The handles giggle.

And the metal scuffes so easily. They really are crap for the price (The window seem fine so far too early to tell) We had no choice when we placed our order because the windows he wanted were way too far out big surprise these guys had more availability. Im at least going to replace my sliding doors that cost me a lot of money by the way. Oh and they also sold us a defective window that the loser installer they referred to us installed.

We didnt realize it until it rained and water was dripping into the house. So they admitted that it was a factory default they finally sent somebody else to rip out the window mind you they want to rip out the entire huge window right after we finally finish getting stucco. We told them just take out the bottom piece from the inside of the house which they paid the same company to do that. Guess who got left with the bill to replace the drywall?

Yeah according to them its not their fault because even though it was a factory defect and the window was put together incorrectly the installer they recommended we use should have known better and shouldnt have installed it.

Its like they know that youre in the middle of a remodel or a build and are so overwhelmed with all the stuff that they just treat you like crap and do the bare minimum knowing that youre just gonna eventually move on because you just want it to be over. If there is ever a lawsuit against these crooks I would happily join

Had a $25,000 front entry installed and from day one it leaked! It has been seven months now and all I get out of Marvin is excuses excuses excuses, no repairs! Horrible company!