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Built house 2003 by very reputable builder. Put all Marvin clad windows and doors in.

Door rotted out at bottom in about 6 years. Now have 16 casement windows so rotted they are falling apart if opened. Very unhappy as I spent $254,000.00 on windows and doors alone, not counting their installation. I would like some help in getting these replaced.

The bottoms of these windows and doors are completely rotten and air comes in through them. Some of the windows and doors have held up well but others are totally deteriorated.

Any suggestions as how to go about getting some satisfaction for this problem. I have retired and to replace them is not financially an easy task.

Reason of review: Bad quality.

Preferred solution: Let the company propose a solution.

Marvin Windows And Doors Pros: Superior fit and finish of the units.

Marvin Windows And Doors Cons: Lack of seal to window penetration.

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Guest

They Are ***. Rot at bottom.

Now black mold. Rotten wood. I also thought I was buying the best by buying Marvin windows. They WERE installed correctly.!

Why would one ever think aluminum clad windows could rot after 15 years and probably sooner but not discovered.

Obviously the weather seal was not designed correctly.

Guest

Anon 100 obviously missed the fact that your windows and doors are clad units. The rotting most likely occurred from moisture getting trapped between the cladding and the wood stiles.

As a contractor I have seen this with all manufacturers products when installed in damp locations or when exposed to extreme conditions which cause the seals around the glass to fail (ie. extreme heat or mossy growth). It can also be caused by condensation beneath the cladding. The units should be sealed at the factory much better than they are.

I assume your warranty has expired. If the frames are still intact, Marvin can probably make new sashes if you have the serial #'s. They may offer you a discounted price or a partial warranty for the replacements but you'll still need a qualified installer to disassemble the existing units and properly install the replacements.

Overall, it should be less expensive than replacing entire units. Good Luck.

Guest

This isn't Marvin's fault, it's the builder's fault. I also had a "reputable" builder renovate my house and over the course of 12 years, I had three door bottoms rot out.

There were other issues with some trim rotting. For the doors, it's a case of the installer not priming the bottom of the door so that any water that gets in between the weatherstripping and door starts rotting. Also, a sealant could have been used as well as a buffer between door and weatherstripping. As for the rotting trim, again it was poor installation, no back priming, plus it was pine.

Builders should only use better, more rot resistant grades of wood or Azek with better install techniques.

It's very suspicious that many of your windows have rotted out. I'd be more likely to suspect a very poor install by the builder instead.

Guest

What city/state do you live in? If you say Minnesota then you could be in luck..

Guest
reply icon Replying to comment of Guest-1307227

I have the same problems that you describe, bottom sash rotten to the point of falling apart if they are opened.

From the time I built the house in 1998, I contacted Marvin Windows to report the build up of ice so bad that the windows could not be opened for the entire winter, always told that it was humidity not the windows.

I would like to hear why Minnesota is different

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