100% full Not resolved
Customer service

We have a Marvin sliding glass patio door that's 6 years old.While I was at home reading around 7:30 the other night, I heard a big pop.

The door's outer glass pane, which was covered by a screen, had shattered and continued to break for the next 2 hours. As far as I can tell, nothing impacted the glass—and I would have noticed since I was sitting in the same room. There's a warranty on the glass, but Marvin won't honor it.

They looked at the picture and said it was an impact break.I'm sure they get fraudulent warranty claims all the time, but I'm left scratching my head and saying, "Impacted by what?" Now I'm worried about spontaneous breakage in my other Marvin windows and doors.


Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss warranty issue of marvin windows and doors door and associated monetary loss in the amount of $1740. Marvin Windows And Doors needs to "warranty replacement of the window" according to poster's claims.

Other people also mentioned marvin windows and doors door in their reviews. You may find this information helpful for further shopping at Marvin Windows And Doors. You can also consider other companies suggested by the author: Pella, Andersen Windows or Milgard.

Had an Experience with Marvin Windows And Doors?

Write a review


Terms of Service
Post Comment
Cedar Park, Texas, United States #1356251

I was going to sign a contract today for Marvin Integrity windows and sliding door.I will derfinately rethink my options.

I pulled out of the signing and will look around for other window options.

Sounds like a real bad company to do business with.Thanks for info!!!

Austin, Texas, United States #1213745

Did you get this resolved? I live in Austin and was going to replace all 18 of my sliding glass doors with Marvin Infinity. Give the frequent rapid temp changes we experience here, as well as potential for hail, it sounds like I need to seriously re-think using this product.

Trumbull, Connecticut, United States #1184392

My father had a glass porch with 15 of these units.Two did the same thing and Marvin tried to tell him something hit the glass.

By some miracle a third broke while the Marvin tech was out fixing one of the others.

Marvin quickly replaced every one of them for free.Seems there was a manufacturing defect in the glass.

Aiken, South Carolina, United States #1171172

Had the same thing happen in an apartment I lived at in Nashville TN a few yrs.back.

Maintenance there said they had it happen 2-3 times a year and it's due to quick temperature changes. In other words when there is a quick a big drop or increase in the temp outside, and that makes a big difference in the inside and outside.

They know why it happened so don't give up.Stay on their case and take it to small claims court if necessary.

You May Also Like

Trex Decking - Trex Transcends Trex Decking "I ordered this material from a lumber yard and had a contractor build me a step/deck on my house in Oct. 2016. About a month ago it started getting white..." Read more Marvin Windows And Doors - Marvin Door - Major Manufacturing Issues and Poor Customer Service Marvin Windows And Doors "Two months ago we ordered a Marvin Ultimate Sliding French Door, supposedly the best of the best on the market. In fact, 10 years ago we ordered the same door..." Read more Marvin Windows And Doors - 11 years and they are - wasting away. Marvin Windows And Doors "Seatle home with Custom 5 lite bay window (west facing). the window frame / casing is literally rotting itself out. It was properly installed, but not holding up to real..." Read more Marvin Windows And Doors - Rotted Marvin Windows 1 year after warranty Marvin Windows And Doors "Marvin Windows are ***. Window's 11 years old have rotted frames. I've had a Marvin installer inspect the installation and was told that they were installed correctly. Not only has..." Read more Rooms To Go - Fake "Top Grain Leather" Rooms To Go "I am on my third couch from Rooms to Go because of the poor quality. The "top grain leather" wore through the top layer revealing fabric in less than 8..." Read more Energizer - Peeling batteries Energizer "I spent over $20 for four double A rechargeable Energizer batteries. However after a month of using them lightly the top casing started to peel off and the casing all..." Read more Directv - Equipment does not work.  "Known issue" no fix for over 1 year. Directv "1 month ago today we had Dirctv installed. The boxes in our home lose internet connection everyday sometimes hourly. We have called Directv everyday for the last 30 days on..." Read more 24 Hour Wristbands - Lanyards are USELESS 24 Hour Wristbands "I ordered 500 lanyards for one of my good customers from them, and they SUCK! Within days of using them the logos rub off the fabric. Their response is "these..." Read more